Consulting & Services

Mit unserem Consulting & Services geben wir Ihrer digitalen Transformation im Bereich Yard Management und zentraler Logistikworkflow den entscheidenden Schub.

Die Grundlage für eine erfolgreiche Implementierung einer neuen Softwarelösung ist die genaue Beschreibung der geschäftlichen Anforderungen und Erwartungen. Dies geht einher mit einer Geschäftsprozessoptimierung, um Ihre digitale Strategie im Tagesgeschäft umzusetzen. Diese Themen bilden wir im Rahmen unseres Consulting-Angebots ab

Unsere ergänzenden Services umfassen die Bereiche Projektmanagement, Support und Software Maintenance.

Learn more about our consulting and services offerings:

Our consulting offer for digital yard management and the central logistics workflow

Take this opportunity to rethink your logistics processes and integrate value-added elements into your operations. As your partner, we stand by your side and support this process according to your individual needs. Whether as a consultant or as the responsible designer of your business processes – we support you in achieving your goals.

Our consulting goes beyond theoretical approaches. When implementing your logistics project, you benefit from our many years of experience and our professional project management. We bring your business optimization to life and make sure it delivers tangible results.

Your advantages through our consulting

We analyze and evaluate your current logistics processes. You benefit from the following advantages:

Increased efficiency through automation and standardization

Reduction of costs and resource requirements

Improve the quality and consistency of processes

Process consulting

Our approach in detail:

Specification

Die Spezifikationsphase befasst sich mit der Definition aller relevanten Geschäftsprozesse, technischen Anforderungen, Datenstrukturen, Systemarchitekturen und Funktionalitäten, die eine Organisation betreffen.

Gemeinsam mit unseren Kunden evaluieren wir in Workshops die bestehenden Prozesse und Abläufe u.a. Identifikation von Schwachstellen und Engpässen in den Abläufen. Ziel ist es, perfekt analysierte, optimierte und verfeinerte Strukturen zu erhalten, die die Effektivität und Effizienz Ihres Unternehmens durch die Einführung unser Logistik Softwarelösungen steigern.

Implementation

Implementation begins shortly after the first two specification workshops. Based on the information provided by the project team, our programmers will develop your customized logistics software solutions. We also actively involve the team on the customer side in the development. A lively exchange between the two parties is also very important in this phase. At regular intervals and according to defined schedules, new development steps are carried out, which are then ready for testing. This form of interaction ensures high quality and reduces the development effort to a reasonable level.

UAT (User Acceptance Test)

Together with our customer and selected users, dedicated system tests are then carried out. Afterwards, we always conduct a debriefing to ensure that all customer requirements have been implemented correctly. Of course, it is also very important for us to take into account the wishes of the users. They are the ones who ultimately work with the new logistics software solution.

Go-Live

The final step is the go-live. We have developed a deployment strategy that we have been practicing successfully for years – together with our customers, we are on site and commission the individual plants. We do not distinguish how many plants our customer has. A partner with only a few plants has the same quality in the rollout as one with countless plants.

Support

After the successful implementation of our solutions, we offer our customers a comprehensive support service. This includes worldwide support in German and English as well as availability of our specialized team up to 24/7, depending on your needs. Depending on the requirements, our customers can choose between different support levels, such as 1st, 2nd and 3rd level support.

Our service offer

Our project management offer

Each of our projects is accompanied by experienced IT project managers* to ensure that they are completed successfully. Project management duties include:

Understanding of customer requirements and how to translate them into specific project goals and plans
Ensuring that the customer’s requirements and expectations are properly understood and implemented by us accordingly
Regular communication with the stakeholders of the project and information about the current project status
Provide professional and technical advice to demonstrate best practices, overcome technical challenges, and identify potential solutions. As a result, companies benefit from our expertise and experience, and the project can be successfully implemented.

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Unser Support-Angebot

Unser Support für Logistiksoftwarelösungen bietet eine breite Palette an Service-Leveln, um den individuellen Bedürfnissen unserer Kunden gerecht zu werden. Von standardmäßigem Support während der Geschäftszeiten bis hin zu einem Premium-Service mit einem 24/7-Support stehen verschiedene Optionen zur Verfügung. Unser Support-Team ist sowohl in Deutscher als auch in Englischer Sprache verfügbar, um eine effektive Kommunikation und Unterstützung zu gewährleisten. Wir legen großen Wert auf schnelle Reaktionszeiten, kompetente Hilfe und Lösungen, um sicherzustellen, dass unsere Kunden jederzeit auf unseren erstklassigen Support zählen können.

Unser Support umfasst:

24/7-Support
Fernzugriff per VPN
Verschiedene Servicelevel (2nd + 3rd Level)
Zweisprachigkeit (Englisch + Deutsch)
Qualifiziertes Support-Team

Our offer in the field of software maintenance

Our software maintenance includes bug fixes, security updates, feature enhancements, and long-term support to ensure the stability, security, and performance of the software and extend its life.

Sie haben Fragen zu unserem Consulting & Services Angebot?

Kontaktieren Sie unsere Experten

Telefon: +49 731 1551-0
Mail: info@axians-ias.com

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